How often does your platform sync with each club’s member data?
We have a Just-In-Time sync that will be called on an individual prior to any deny access. Additionally, If a club has our Kiosk we sync every hour. If a club is a reciprocating club without our hardware, we sync daily. On this schedule we pull the latest agreement information and the latest recurring service data.
Does your system check to see if the member checked-in as part of the approval to use process along with checking that the member has the appropriate Premium Membership which would allow access to the amenity?
Our system uses a plug-in architecture so we are super agile in meeting the precise authorization requirements as part of client on-boarding. Both membership type and last check in date time are data on the agreement and can be utilized as part of the authorization process. Our product also has a 3.5 inch display where we can provide specific feedback to the user to help them understand why they were granted or were not granted access.
What are the connectivity requirements for your device?
Our device can connect via WiFi or Ethernet cable. In the rare event a club loses Internet the device can be configured to default to grant access or deny access. We feel the best member experience is default to grant access. We monitor all kiosks remotely to prevent member tampering and this system also allows us to notify the club owner if a device goes offline.
How long after a new member joins does it take before they can be recognized and cleared by your system?
Our kiosk has a Just-In-Time fallback to allow instant access after joining. For example, let’s say a member joins and then immediately goes over to the chair. If they happen to get there before the scheduled hourly sync, the system will use the scanned barcode to do an individual sync on that member to get their agreement and recurring services.
Can we set a limit on the number of times a member can use an amenity in a given time period (per day for example)?
Yes, most of our clients chose to limit massage occurrences to 2 per day for members, but allow staff unlimited. This is configurable during client on-boarding.
